❓ Frequently Asked Questions (FAQ)

1. What is OnMart Global?

OnMart Global is an online retailer based in India offering a wide range of products including home essentials, kitchen gadgets, lifestyle items, and a variety of jewelry like necklaces, earrings, bracelets, bangles, and rings. OnMartGlobal+9OnMartGlobal+9OnMartGlobal+9

2. Where are you located and do you ship internationally?

Our headquarters is in New Delhi, India (F‑54B, Street No. 17, Kunwar Singh Nagar, Nangloi) OnMartGlobal+4OnMartGlobal+4OnMartGlobal+4. We ship worldwide, including to the U.S., with international tracking and support. OnMartGlobal

3. How can I contact customer support?

4. What are your shipping options and costs?

We partner with reliable couriers for fast, secure international shipping. Shipping details—including cost and delivery estimates—are available on our Shipping Policy page.

5. What is your return and refund policy?

  • Return window: You can request a return within 7 days of delivery.

  • Returns are accepted for wrong items, defects, missing parts, etc. Requirements include original packaging, tags, and video/photo proof of unboxing. OnMartGlobal

  • Non-returnable items: Jewelry, groceries, beauty, lingerie, innerwear, swimwear, digital goods, and items not meeting condition requirements. OnMartGlobal

  • We cover return shipping if the product is damaged or incorrect; otherwise, return shipping is at the customer’s expense. OnMartGlobal+1OnMartGlobal+1

6. How does your refund process work?

After inspecting the returned item at our warehouse, we initiate a refund. The amount is credited via the original payment method. OnMartGlobal

7. Can I cancel or modify my order?

Please contact support promptly if you wish to change or cancel an order. Changes may not be possible once shipping starts—non-acceptance of a delivered item is treated as a return and is subject to return terms and potential costs.

8. Which payment methods do you accept?

We accept major international payment methods, including Credit/Debit Cards (Mastercard, Visa, American Express) and PayPal.

9. Do you offer quality assurance?

Yes. All our products are curated, tested, and quality-checked to meet high standards—all at competitive prices. OnMartGlobal

10. How can I stay updated on your latest products or offers?

Keep an eye on our Blog and social media pages (Facebook, Instagram) for updates on new arrivals, special deals, and promotions.

🔎 Quick Links

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  • Privacy, Shipping, Return & Refund, Terms of Service

  • Browse product categories: Jewelry, Home Essentials, Accessories