Refund Policy
When a buyer has raised any product return request, and the same is approved by website OnMartGlobal.com, then the product refund process will be initiated by us. The buyer needs to be well aware of the fact that the refund process will begin only after the returned product is successfully received at our warehouse facility.
If your returned product meets the refund eligibility criteria (refer below points), then OnMartGlobal.com will initiate refunding buyer’s order value (excluding any shipping charges)
· Specific categories like baby products, innerwear, lingerie, swimwear, beauty products, perfumes/deodorant, clothing freebies, grocery, gourmet, spices, jewellery, etc., are not eligible for return and refund.
· Products with missing labels or accessories are not eligible for return and refund
· Digital products are not eligible for return and refund
· Products that have been tampered with or have missing serial numbers are not eligible for return and refund
· Products that have been used, are dirty, or have deteriorated condition are not eligible for return and refund
· Any product not returned with its original packaging, product, accessories, tags, manuals, shipping bags, labels etc., are not eligible for return and refund
· Refurbished products or pre-owned products are not eligible for returns
· Products that are damaged, defective, or different from what was originally ordered are not eligible for return and refund
We will intimate you once we initiate the refund, and it will take approximately 7-10 business days for the amount to reflect in the original payment method. However, the same varies according to the bank's settlement standards, which are beyond control and influence of OnMartGlobal.com.
Additionally, the amount paid against customs, duties, taxes, VAT, goods tax etc. will be refunded in compliance with the applicable local laws, and the buyers are buyers are advised discretion for local levy refunds.
Sale Items
Products which are part of any sale/promotional offer cannot be refunded for reasons whatsoever.